RETURNS & EXCHANGES

 

While we're always happy to honor returns or exchanges within 30 days of the delivery date, we can usually resolve any issues you might have without resulting in a return. Please feel free to reach out to us to discuss the reason for dissatisfaction with your order by contacting us directly.


How do I return a bike I purchased online?

After the order has been submitted, the "In-Store Pickup" dealer is your primary point of contact for initiating returns or exchanges. “In-Store Pickup” returns and exchanges must happen at the time of in-store pickup from a local participating Linus Bike dealer, and the item must be in original unused condition. Bike returns and exchanges incur a $35.00 per bike restocking fee. This restocking fee is applied to cover the shipment of the bike back to the manufacturer. You can only exchange for items of equal or greater value on “In-Store Pickup” orders. In the event the item is exchanged, or a restocking fee is applied on a returned item, you must pay the local participating Linus Bike dealer the difference directly.


If you received the bike via the “Ship to Door” delivery option, the bike needs to be shipped back to Linus. New or unused bikes can be returned within 30 days of when your order is received for a full refund. Items must be in their original condition to be eligible for a refund. All items refunded will be returned on the original method of payment when the order was placed. The refund will include the total value of the item plus applicable sales taxes charged.

You are responsible for shipping fees to return the item(s). For your own protection, we recommend you use a shipping method that can be tracked and insured. Linus is not responsible for any items lost in transit. Please ensure the product is repacked in the same manner as you received it to avoid any damages in transit. If the items are not packaged correctly, resulting in damages incurred in transit, those damages will be assessed by the Linus team and you will receive a refund, less damages incurred in transit.


DISCOUNTED ITEM PURCHASES ARE FINAL AND MAY NOT BE RETURNED OR EXCHANGED.

 

How do I return an accessory I purchased online?

New, unopened, or unused accessories can be returned within 30 days of when the items are received for a full refund. Items must be in their original condition to be eligible. All items refunded will be returned on the original method of payment when the order was placed. The refund will include the total value of the item plus applicable sales taxes charged.


If you received the item via the “In-Store Pickup” delivery option, the item must be returned in-store in its original unused condition, to the local participating Linus Bike dealer where the item was picked up. The local participating Linus Bike dealer will need to process the return. Please maintain your order confirmation number as this is required to process a return.

“In-Store Pickup” returns and exchanges incur a $10.00 restocking fee per order. This restocking fee is applied to cover the shipment of the items back to the manufacturer. You can only exchange for items of equal or greater value on “In-Store Pickup” orders. In the event the item is exchanged, or a restocking fee is applied to a returned item, you must pay the local participating Linus Bike dealer the difference directly.

If you received the item via the “Ship to Door” delivery option, the item should be returned by shipping it back to Linus. You are responsible for shipping fees to return the item. For your own protection, we recommend you use a shipping method that can be tracked and insured. Linus is not responsible for any items lost in transit. Please ensure the product is repacked securely to avoid any damages in transit.

DISCOUNTED ITEM PURCHASES ARE FINAL AND MAY NOT BE RETURNED OR EXCHANGED.

 

I had my order assembled and delivered. How do I return it?

 

Orders fulfilled through Velofix may be returned within 30 days of the delivery date. If you decide to return the bike, please send us an email or give us a call at 310-822-7722 with your order number and reason for the return. Once this information is received, Linus will schedule a Velofix representative to pick up the bike and packaging, free of charge.

Please note that items must be in their original, unused condition (including any packaging received) to be eligible for a refund. All refunds will be made to the original payment method when the order was placed. The refund will include the total value of the items plus applicable sales taxes charged, less a $39 return shipping fee.

If you would like to exchange the bike or accessories for another model, size, or color, you will need to place a new order via www.linusbike.com.

 

DISCOUNTED ITEM PURCHASES ARE FINAL AND MAY NOT BE RETURNED OR EXCHANGED. 

 

If I choose to return my "Assembled & Delivered" bike, can I get a refund of the $99 assembled & delivered fee?

 

The $99 assembly and delivery fee is non-refundable.

 

I want to return or exchange an accessory that was delivered by Velofix. What do I do?

 

New or unused accessories can be returned within 30 days of delivery for a full refund. Items must be in their original, unused condition to be eligible for a refund. All items refunded will be returned on the original method of payment when the order was placed. The refund will include the total value of the item plus applicable sales taxes charged. For your own protection, we recommend you use a shipping method that can be tracked and insured. Linus is not responsible for any items lost in transit. Please ensure the product is repacked securely to avoid any damages in transit.


Follow these simple steps to return or exchange your purchase by mail: 


- For returns or exchanges related to damaged or defective products, see below.
- For general returns or exchanges, contact us at hello@linusbike.com or 310.301.1866 with your original order #.
- On your original invoice, circle the item(s) that you're returning and state the reason(s) for your return.
- Pack your return securely in the original package if possible, and include your completed invoice.
- Create your own pre-paid shipping label.
- Affix your shipping label to the package. Make sure no other tracking labels are shown.
- Take the package to your nearest drop off location.
- Within 30 days of receipt of the returned item we will refund the total amount less the original shipping fee charged at the time of purchase.